non glass item may be returned, unopened within 30 days for a full
refund, minus a 10% restocking fee. We'll also pay the return shipping
costs if the return is a result of our error (you received an incorrect
or defective item, etc.).
Most of the glass we carry is one
of a kind and therefore we cannot accept a return for any other reason
than manufacturer's defect or shipping error. Please inspect all
purchases closely. If we choose to authorize a return on glass, the
purchaser is subject to a 15% restocking fee.
You should expect
to receive your refund within four weeks of giving your package to the
return shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive
your return from the shipper (5 to 10 business days), the time it takes
us to process your return once we receive it (3 to 5 business days), and
the time it takes your bank to process our refund request (5 to 10
If you need to return an item, simply write at email@example.com with a picture of the damage and your case.
can ship to virtually any address in the world. Note that there are
restrictions on some products, and some products cannot be shipped to
international destinations. No items are eligible for free
Intnernational Shipping. If an item has a free shipping option and the
intended desitination is international, please do no select free
shipping. Pease select the International Priority shipping option.
you place an order, we will estimate shipping and delivery dates for
you based on the availability of your items and the shipping options you
choose. Depending on the shipping provider you choose, shipping date
estimates may appear on the shipping quotes page.
note that the shipping rates for many items we sell are weight-based.
The weight of any such item can be found on its detail page. To reflect
the policies of the shipping companies we use, all weights will be
rounded up to the next full pound.